Privacy Policy

PRIVACY POLICY

(Last Updated: February 17, 2026)

A. Personal Information

  • Full name
  • Date of birth
  • Phone number
  • Email address
  • Mailing address
  • Insurance information
  • Payment information

B. Health Information (Protected Health Information – PHI)

  • Medical history
  • Symptoms and diagnoses
  • Treatment plans
  • Prescriptions
  • Laboratory results
  • Telehealth session information

C. Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and usage data

3. How We Use Your Information

We use your information to:

    • Provide medical and wellness services
    • Schedule appointments
    • Deliver telehealth consultations
    • Process payments
    • Communicate with you regarding care
    • Improve our website and services
    • Comply with legal and regulatory requirements

We do not sell your personal or medical information.

4. HIPAA Compliance

As a healthcare provider, Alpha & Omega Star LLC complies with HIPAA regulations. Your Protected Health Information (PHI) is:

  • Used only for treatment, payment, and healthcare operations
  • Shared only when legally permitted or with your written authorization
  • Stored securely using administrative, physical, and technical safeguards

You have the right to:

  • Access your medical records
  • Request corrections
  • Request restrictions on disclosures
  • Receive an accounting of disclosures
  • File a complaint without retaliation

5. Information Sharing and Disclosure

We may share information with:

  • Healthcare providers involved in your treatment
  • Insurance companies for billing
  • Secure third-party service providers (HIPAA-compliant)
    Government agencies when required by law

We ensure all partners handling PHI maintain appropriate security measures.

6. Telehealth Privacy

Telehealth sessions are conducted using secure, encrypted platforms. While we take every precaution to ensure confidentiality, you are responsible for ensuring privacy on your end during virtual visits.

7. Cookies & Website Tracking

Our website may use cookies to:

  • Improve user experience
  • Analyze website traffic
  • Optimize functionality

You may disable cookies in your browser settings.

8. Data Security

We implement:

  • Encryption technologies
  • Secure servers
  • Access controls
  • Staff confidentiality training

Despite safeguards, no system is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.

9. Children’s Privacy

Our website is not intended for children under 13 without parental consent. We comply with applicable child privacy laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy, please contact:

Alpha & Omega Star LLC
 
Phone: (214) 396-6666
Email: info@alphaandomegatelehealth.com
Website: https://alphaandomegatelehealth.com/

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